Our company has the most number of construction machinery equipment in Korea. We do our best to respond to customers’ requests quickly and immediately and to operate equipment smoothly in construction sites. To prevent equipment errors, we always inspect all the equipment at Ulsan Yard. For obsolete equipment, we replace parts and repair regularly. In cooperation with Liebherr Korea, we provide the customer service system to respond to equipment failures immediately. Customer service engineers of Hanchang Heavy Equipment are always in standby 365 days in order to visit construction sites and handle failures in running equipment. Our company cooperates with customers for maintenance work, and does the best to generate the maximum performance of equipment through our perfect repair.
Our company support customer service activities quickly and accurately for customer convenience and promises to do the best for our customers.
Establishment of the effective maintenance system of equipment/Extension of equipment lifespan
Prior inspection before equipment supply and safety improvement
Immediate responses to failures of equipment in operation/Immediate measures
Maximization of equipment performance, guarantee of equipment efficiency, increase in customer reliability
Parts repair and replacement at maintenance shop directly managed by Hanchang
Immediate replace with always-reserved spare parts at failure
Immediate replace with the genuine parts supplied by Liebherr Korea and the head office in Germany
Establishment of the supply management system by the head office in Germany and over computer network
Technical team for customer service
/ Customer service team available 365 days a year
Accurate and reliable customer service (measures taken after skilled technicians analyze equipment)
Immediate measures for equipment failure through remote analysis by technicians in customer service team of Liebherr Korea
Reducing maintenance cost by minimizing a work delay time caused by equipment failure
